While you're exploring upgrading your office's phone system, it's critical to understand the differences in Cloud Phone Systems, as not all are built the same! Cloud Phone Systems are built on software, firmware, and how they are configured for performance. These can create significant differences that make an Office Phone System easy or harder to use; however, some functions may not even exist on some Cloud Phone Systems.

What Makes Optima Ignite a Great Cloud PBX Phone System?
Optima Ignite stands out by combining the reliability of traditional office phones with the flexibility of modern cloud technology. Designed specifically for small businesses, it offers features like shared hold, smart call routing, and mobile app integration, all without the steep learning curve. With US-based support and a platform that mirrors the feel of systems like Toshiba and ESI, Optima Ignite makes upgrading easy and familiar. It’s not just VoIP, it’s a Cloud PBX Phone System built for how real businesses communicate.

The most popular feature of our System is the SHARED HOLD call hand off feature. That replicates as closely as possible a traditional call handling style of systems like Nortel Phones, Toshiba Phones, Avaya Phones, ESI Phones, and many other traditional systems.

What is a Cloud PBX Phone System?

A Cloud Phone System can operate in a few different ways: One is a standard Cloud Phone System, another is a Cloud PBX Phone System, and finally their is a Hybrid Phone System. The standard cloud is what early VoIP was based on as it was idea for remote sales or support teams that did not require a lot of interconnected call handling. The Cloud PBX Phone System are systems that operate with functions more like a traditional or old fashioned office phone system.

These features that you would think are normal or common were not on a standard cloud. Things like HOLD, on a standard cloud system are uncomfortable because the hold button on a IP Phone does not permit you to share it. Its a personal hold not a group hold because there are no phone lines. Where as Cloud PBX Phone Systems use "shared hold" to allow you to hand off calls like many offices always have.

Our growth at Optima Ignite has been amazing. From serving upstart small businesses to Main Street America, we've expanded quickly. We were recently recognized by Search It Local as a popular Cloud PBX Phone System for small businesses.

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